Shipping policy

Shipping Charges
Free shipping on orders of 2 or more items or over US$99.
For orders under US$99, a US$6.99 shipping fee applies.
All orders include tracking and easy returns.

Processing Time
All of our pieces are handcrafted and made to order, honoring mindful production and reducing unnecessary waste.
Please allow 5-7 business days for us to craft and prepare your order before shipment.
We appreciate your patience and support for sustainable craftsmanship.

Shipping Destinations
We proudly ship worldwide, excluding a few remote countries or regions with limited postal access. If you are unsure whether we ship to your area, feel free to contact us.

Delivery Times (After Dispatch)
· United States & Canada: 3–6 business days
· International Orders: 7–20 business days (depending on location and carrier)
Note: Delivery time does not include the initial 5–7 day production time.

International Shipping & Duties
· Free international shipping for orders over $100 USD
· Customers are responsible for any customs duties, VAT, or local taxes required by your country
· These fees are not included in your checkout total
· Please consult your local customs authority for more information
If a package is refused due to customs charges and returned to us, any return shipping fees will be deducted from your refund.

Address Accuracy & PO Boxes
Please double-check your shipping address before placing your order.
We are not responsible for delays or lost packages due to incomplete or incorrect addresses.
We also do not ship to PO Boxes in certain regions due to carrier limitations.

Lost or Returned Packages
In the rare event your package is lost in transit, please contact us at contact@themantraflow.com.
We’ll work with the shipping carrier to verify and, if eligible, send a replacement order.